All orders are subject to prior sale. All delivery times will be confirmed by the Seller.

We would like to extend the best terms and conditions to our customers. If you are dissatisfied with your purchase, please request a Return Goods Authorization (RGA) within 30 days from receipt of goods. An RGA may be obtained by calling Customer Service Department at 1 888-LINEN54 (1 888 546-3654) from 9:00 a.m. to 5:00 p.m. PST.

Please note:

Fabrics-store.com makes no representations or warranties, whether express or implied, as to the suitability and merchamtibility of offered merchandise. Due to the nature of linen goods, slubs, picks and chaff are inherent in the fabric. These are not considered defects.

Fabrics-store.com Privacy Policy

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.

Any data we request that is not required will be specified as voluntary or optional.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number, credit card information or social security number. You may, however, visit our site anonymously.

Google, as a third party vendor, uses cookies to serve ads on your site. Google's use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

• To personalize your experience
(your information helps us to better respond to your individual needs)

• To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)

• To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)

• To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested by the customer.

• To send periodic emails

The email address you provide for order processing, may be used to send you information and updates pertaining to your order or request, in addition to receiving occasional company news, updates, promotions, related product or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

• To administer a contest, promotion, survey or other site feature

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you submit a request, place an order or access your personal information.

These security measures include: password protected directories and databases to safeguard your information, SSL (Secure Sockets Layered) technology to ensure that your information is fully encrypted and sent across the Internet securely or PCI Scanning to actively protect our servers from hackers and other vulnerabilities.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their control panel and going to the 'My Account' page.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

CAN-SPAM Compliance

We have taken the necessary steps to ensure that we are compliant with the CAN-SPAM Act of 2003 by never sending out misleading information.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at http://www.fabrics-store.com/first.php?goto=concierge&terms=1.

Your Consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below. Policy changes will apply only to information collected after the date of the change.

This policy was last modified on 01/21/2013

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

Fabrics-store.com
ATTN: Web Team
7215 Santa Monica Blvd.
West Hollywood, CA 90046
US
ask @fabrics-store.com
1 (888) 546-3654

Privacy Policy Customer Pledge

We pledge to you, our customer, that we have made a dedicated effort to bring our privacy policy in line with the the following important privacy laws and initiatives:
Federal Trade Commision Fair
California Online Privacy Protection Act
Childrens Online Privacy Protection Act
Privacy Alliance
Controlling the Assault of Non-Solicited Pornography and Marketing Act


If at anytime you have a cause that needs to be disputed please fill out the Trust Guard Dispute Resolution form.



Shipping Information

Shipping Rates:

All shipping rates are determined by the weight and location of the order.

To view what the cost of your order will be, follow these easy steps:

1) Once you are done selecting your fabric, proceed to the Shopping Cart page. You can get to the Shopping Cart by clicking the “View your cart” link found at the top right corner of the page.

2) When you are on the Shopping Cart page, review your order and make sure the quantity selected is correct. If it is not, you can make necessary changes here. Make sure you click “Update Quantity” if any changes are made.

3) After reviewing your Shopping Cart, follow the orange “Proceed To Checkout” button located directly below the cart.

4) You will be taken to the “Review Your Order” page. Here you can edit your Shipping and Billing information, as well as enter any promotional codes you may have.

5) Make any necessary changes and then proceed to the “Shipping Options” located right below the Shipping Address.

6) Select what shipping option you would like to purchase. The changes will be updated automatically and you can view the total cost of your order by looking at the “Order Summary” box located in the top right corner.

7) Finally, once you have reviewed all of your information, click “Place Your Order” and get ready to receive your fabric!

Shipping Timelines:

For standard shipping, please allow 24 - 48 hours for processing and cutting of your order. All of these estimates are not inclusive of the day you place your order:

• UPS Ground takes 5 Business Days.
• UPS 3rd Day takes 3 Business Days.
• UPS 2nd Day takes 2 Business Days.
• UPS Next Day takes 1 Business Day.
• USPS Priority takes 3-5 Business Days.

Business Days are defined as weekdays, Monday-Friday, 9am – 4pm Pacific Standard Time, excluding Saturday, Sunday and Holidays.

Expedited Example: If you place an order for Next Day Shipping on a Monday afternoon, the order will leave our warehouse on Tuesday, and arrive to you on Wednesday.

Most orders ship via UPS, and typically, the longest it will take is 5 days from the day after you place your order.

Sample Shipping:

All Free Samples are shipped free of charge via United States Postal Service. This can take between 1-7 business days and cannot be tracked.

We also carry a variety of Swatch Cards that are shipped free of charge and can be tracked.

International Shipping:

We ship all over the world! Your fabric can be shipped using UPS International Priority Service or the U.S. Postal Service Priority Mail depending on what you choose at checkout.