1) Why to buy our linen?
Very simple. Excellent quality, good prices and the 100% satisfaction guarantee.
Linen is a must in many things we use and why should you overpay for bad quality fabric. You will spend your time making something that you want to enjoy for the rest of your life and I am sure that you don't want to make a historical costume that will split down the seams the first fair you wear it to, or napkins that will leave lint in your guest's mouths.
Besides these obvious things, linen is a great fabric for any one who has allergies because is doesn't cause any, linen bed sheets breathe letting you stay cool during hot summers, and linen couch covers or anything else we put through everyday use, with all the washes, won't rip, but just get softer.
4) How can I choose the right fabric for my project if it is my first time at Fabrics-store.com and I don't know what the Articles, Types and Weights stand for?
If you are unfamiliar with our fabric, you should use the "Advanced" search option. You will find it within the "Search" box at the top of the home page at fabrics-store.com, just click on the "Advanced" and you will be taken to a page where you have different categories to mark. Below, on the same page, you will find "Search Tips", general descriptions of Type and Weight to help you make the right selection of fabric. You don't have to mark all of the categories, however, you need to mark the weight and type for the "Advanced" search to help you. When finished marking the categories, click on "Go" and fabrics that fit your marked categories will appear for you to choose from.
5) How do I search for the right fabric if I know the Article, color, design or pattern?
If you are familiar with our fabrics, you can just use the "Search" option instead of the "Advanced". This is the same box at the top of the home page at fabrics-store.com. There you select either by article, color, design or pattern; then type in what you are looking for and click on "Go". You will be taken to a page with the fabrics that fit your selection.
6) How can I narrow down the fabric selection to be only the fabrics that I am looking for?
Go to the home page and click on "All Fabrics". Once you do that, you will have the first page of our fabrics.
At the top of this page you will see 4 blue boxes: content, color, type and weight. Click on the arrows and select from the provided options. Every time you select an option that narrows down the fabrics to fit your selection, you will have fabrics come up that suit your demands. The selection will be edited as you go along and mark other boxes; and once you mark all four boxes you will be left only with the fabrics that fit your selection perfectly.
*In all three searches, if at any point, you see "There are 0 similar selections" that means that at this given time we don't have any fabric available in stock that fit all of your marked categories. Go back to where you were getting fabric selections for your marked categories and see if you can find what you are looking for there.
14) This is my first time buying at fabrics-store.com. How do I place an order?
"Sign in" using your registered email address and password.
Use the "Advance" search option, located at the "Home" page, to find the fabric you need. Once you find the fabric you would like to purchase, click on the top icon located to the right of the fabric, this will place that fabric in your shopping cart. Continue shopping until you have everything you want to buy in your shopping cart. Go to your shopping cart and change the "Quantity" of yards of the fabrics you have selected to what you want, ex: 3 yards. Do "Update quantity" and click on "Proceed to check out" then follow the check out steps.
16) How do I use credits or discounts?
To use a discount, once you are done shopping click on "Proceed to Checkout".
After you fill out your shipping and billing information and choose the delivery options, you will be taken to the last page where you will find a place to type in your discount code.
To use your credit, click on "Proceed to Checkout", fill out all of the necessary shipping and billing information, choose you delivery options, when you get to the final page, right above the total, you will see "discount/credit" and the amount you have. This amount is automatically applied to your total.
19) I selected the fabric I want to buy, changed the quantity and at the end, when it shows me what I ordered right before I pay, it is showing that I only want 1 yard of the fabric when I wanted 5 yards . Why?
You forgot to click on "Update quantity" that is on the left hand side, right under the fabrics you have selected, in your shopping cart. Without doing that, the program won't register the amount you want and at "Check out" it will count you for only 1 yard.
24) How can I pay for my order?
Credit card - Type in your credit card information in the payment method #1 space provided at check out. Keep in mind that on your statement you will see a charge from Creative Work Media, not Fabrics-store.com.
Check - when selecting a payment method select method #2 "Pay by check, money order, fax or PayPal". Then print out the confirmation page and send that page along with your check to the following address:
Fabrics-store.com
6325 Santa Monica Blvd., #102
Hollywood, CA 90038
If it's been 30 days and payment for an order hasn't been received, that order will automatically be canceled.
PayPal - when selecting a payment method select method #2 "Pay by check, money order, fax or PayPal". Then on the confirmation page click on the "PayPal" link and use it to make your payment to Fabrics-store.com.
Money Order- to pay using Money Order select payment method #2 "Pay by check, money order, fax or PayPal". Then print out the confirmation page and send that page along with your Money Order to the following address:
Fabrics-store.com
6325 Santa Monica Blvd., #102
Hollywood, CA 90038
If it's been 30 days and payment for an order hasn't been received, that order will automatically be canceled.
Fax- to pay by fax, when selecting a payment method, select method #2 "Pay by check, money order, fax or PayPal". Then fax a copy of your credit card along with the order confirmation page to 323-465-8004.
28) What are the "Doggy bag", the "Special", and the "Ooops sale"?
The "Doggy Bag" is a place where we put different length, pre-cut pieces of fabric for you to purchase. These pieces are leftovers from the rolls of fabrics we carry, so you get great deals on them.
"Special" is a place where you get deals on different bleached fabrics in certain yardages. For example, if you know you'll need 20 yards of IL019 bleached, you can go to "Special" to buy it and save money. Keep in mind that if you order 20 yards of IL019 bleached from the "All Fabric" section, you won't get a discount so don't forget to use the "Special" for purchasing bigger quantities of white fabric.
"Ooops Sale"- here we randomly select fabrics from our stock and put them on sale. These fabrics are exactly the same quality as the other fabrics we offer. They aren't pre-cut to certain yardages like in the "Doggy bag". There is absolutely no difference between them and our usual fabrics.